When encountering a quality problem, don’t look at it as complicated. Start with the employees’ operating actions.
First, standardize and optimize employee actions, which is the first idea to solve quality problems.
Many quality problems are ultimately caused by employees’ irregular operations, which is something that many companies easily overlook. Many of the cases we have done have not made any special improvements in technical equipment, but have standardized and optimized the actions of employees, and the effect is obvious.
So, when you encounter quality problems in the future, don’t look at it as complicated. Start with the employees’ operating actions.
Second, conduct horizontal control, which means checking each other.
Horizontal control is to check and isolate problems at all levels, and check each other in place. This is a very effective method.
Third, troubleshoot problems on a large scale and solve problems at specific points.
Achieved results by investigating quality problems and conducting inspections every day. Note that no matter how many problems are found, they must be solved one by one. Do not solve too many problem points in the same time period. You can also investigate historical problems that have occurred with a product before producing it, and then assign responsible persons to solve them bit by bit. This kind of troubleshooting method is also a very good method.
In addition to mastering the above three points when doing quality improvement, we must also pay attention to how to change people.
1. To change people.
Don’t demonize the problems you encounter, and believe that employees can solve these problems. Buddhism says: “How can one’s own nature give rise to all things.” Human nature is actually very great, so we must believe in our employees and believe that so many problems are not solved just because we have not done them or taken care of them. We must believe that the problems are actually It’s very simple.
2. When restraining employees, you must persevere in pain.
When making motion control cards to restrain employees, it is very painful for employees, but they must persist. As one project director said: “We have made improvements of this kind before, but they are of no use. Pay attention to the clothing ID: LT-00066, why is it useless? It is because we did not strictly restrain employees before, and once they were restrained, they would If they feel uncomfortable, they will not cooperate. Once they don’t cooperate, we can’t do anything. So, we have to get through this.” When employees suffer from restraint, we must persevere.
3. Don’t doubt while persisting.
This is the case for a certain project. When horizontal control was first introduced, everyone refused to issue fines to each other. What should I do? Send auditors to break the deadlock. If you don’t issue someone else’s ticket, I will issue your ticket. The results will be immediate. Therefore, we must not doubt while persisting. Once the plan is launched, we must stick to it until the end. There is actually nothing right or wrong about management. Why do many companies have little change in the company after adopting ISO, ERP, and KPI? Because of the things it restricts, enterprises have not done enough and have only scratched the surface. The habit of enterprises is always to doubt and hesitate while doing things, and always to watch as they go. Determination is very important at this time. To control your thoughts, you must do it without any delusion.
4. The focus of quality improvement is not to change things, but to change people’s habits.
The final result of quality improvement is not to reflect In terms of the increase in the pass rate and the decrease in the defective rate, it is reflected in the changes in employees. Because the ultimate goal of quality improvement is to enhance employees’ quality awareness and create an enterprise’s quality culture.
Don’t think that only by changing employees’ quality awareness can you change employees’ quality actions. Quality consciousness comes from quality actions. We must first change the actions to bring about performance, and then change the consciousness. Therefore, quality improvement must be aimed at changes in employees, focusing on various meetings, publicity and commendations, because these actions can form an atmosphere and culture, and only in this way can people be changed.
5. In the process of quality improvement, we must give up our inherent concepts.
Don’t think that past experience is right. First, let employees get out of this misunderstanding. Don’t think that what you have always done is right. You must have the courage to examine yourself and deny yourself. Only in this way can you go on. To improve, to improve.
In fact, in the final analysis, all actions are not difficult to do. What is difficult is whether everyone can do the above five points. I believe everyone knows every movement, but when doing movements, many people will have many thoughts in their hearts. These thoughts are caused by human habits. As long as these habits can be eliminated or controlled, the improvement effect will be good.
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