Vipshop claims that it is a website specializing in special sales and that its products are 100% authentic. However, after its special promotion on December 8, consumers continued to report that they had bought fake Feitian Moutai. In this regard, Vipshop stated that the Feitian Moutai sold that day had quality problems and would proactively contact the 903 consumers of the products involved to provide refunds. However, it denied selling fake products and said it was still under investigation. 【Suzhou Oxford Cloth Manufacturer】
December 22, reporter from The Paper Call the Anti-Counterfeiting Office of Kweichow Moutai Company. A staff member of the Anti-Counterfeiting Office said that judging from the complaints received so far, almost all the Moutai wines purchased by consumers at Vipshop’s “Famous Liquor Special Promotion” event on December 8 were fake. In view of the Moutai Liquor Company’s reminder to consumers to “preserve evidence,” some consumers involved did not return or refund the wine purchased at Vipshop. “The person from the Moutai anti-counterfeiting office suggested that if the goods are returned, there will be no evidence. When the time comes, Vipshop will insist that our goods are genuine, and we will not be able to argue,” said a consumer.
Lawyers suggest that consumers can defend their rights through civil lawsuits and can obtain compensation up to 10 times the price paid for the goods.
Consumer: Bought 18 bottles of Feitian Moutai, all fake
On December 8, Vipshop launched a large-scale alcohol promotion. Mr. Zhang from Guiyang, Guizhou bought three boxes of Guizhou Feitian Moutai, a total of 18 bottles. “Vipshop is holding a special sale on its anniversary. A box of 6 bottles of Feitian Moutai, originally priced at 5,199 yuan, is only 3,759 yuan after the discount. After using the coupons, a bottle only costs more than 500 yuan. The same type of Moutai is available at The price at the counter is at least 900 yuan per bottle.” Mr. Zhang said that he is a businessman and it is common to entertain customers with Moutai. Taking advantage of Vipshop’s activities and it being an e-commerce platform he trusts, he I bought three boxes at once, spending a total of more than 10,000 yuan. [Coated Oxford]
After arrival, Mr. Zhang has not yet opened it, December 16 On the same day, he received a customer service call from Vipshop. The other party said that he had received an online report saying that the Feitian Moutai on sale had quality problems and needed to be recalled. Consumers could apply for a refund after returning the product.
Comparison between the Moutai liquor Mr. Zhang purchased at Vipshop and the authentic Moutai liquor at the counter.
On December 22, a reporter from The Paper called Vipshop official Customer service: When reporters questioned that Vipshop sells fake Maotai, the customer service staff said that the products sold by Vipshop are 100% authentic. They are currently investigating the Maotai products that consumers have complained about. Consumers who have questions can choose to return them for refunds. He also said that this was done “for safety reasons.” As for the results of the investigation, the customer service staff said that there was no result yet and refused to disclose the name of the supplier of this batch of Moutai.[Di Tower Husband wholesale】
Subsequently, The Paper reporter called the Anti-Counterfeiting Office of Kweichow Moutai Liquor Company. A staff member of the Anti-Counterfeiting Office said, Judging from the complaints received so far, the Moutai purchased at Vipshop’s “Famous Liquor Special Sale” event on December 8 was almost fake. The reporter took the production batch number of the Moutai purchased by consumer Mr. Zhang as an example, Let the staff conduct identification, and the staff immediately responded that this batch was fake wine.
Kweichow Moutai Company also stated that it and Weizhou Pinhui has never had a cooperative relationship. “According to the information we have, Vipshop does not obtain its supply from dealers in our winery. There may be other purchasing channels.” A staff member of the Anti-Counterfeiting Office of Kweichow Moutai Company speculated.
What should I do if I buy fake Maotai? The staff of the above-mentioned anti-counterfeiting office recommended that consumers go to the local industrial and commercial department to file complaints and safeguard their rights. Once the industrial and commercial department files a case for investigation, Moutai Liquor Company can issue a counterfeit wine identification report; if the industrial and commercial department does not accept the case, consumers can file a civil lawsuit to obtain civil compensation.
Consumer Mr. Zhang said that Vipshop is registered in Guangzhou. He once called the Guangzhou Industrial and Commercial Bureau to complain, but the Industrial and Commercial Bureau did not contact him again afterwards.
Some lawyers pointed out that through civil litigation channels, consumers may be able to obtain compensation up to 10 times the price paid. According to Article 148 of the new “Food Safety Law”: “In addition to claiming compensation for losses when producing food that does not meet food safety standards or operating food that they knowingly do not meet food safety standards, consumers may also demand compensation from the producer or operator. Pay ten times the price or three times the loss as compensation; if the amount of increased compensation is less than one thousand yuan, it shall be one thousand yuan.” Therefore, the lawyer suggested that if consumers who bought fake wine want to protect their rights and interests through litigation channels, You should proactively retain transaction information and identification evidence related to Vipshop. If necessary, you can contact a notary authority to notarize some electronic evidence to ensure that subsequent rights protection claims proceed smoothly. 【210D Oxford cloth】
Suzhou Textile Co., Ltd.-www.wcxfz.com
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