Shantou Mobile releases GPT virtual digital human customer service “Chaozhixing” to promote high-quality development of the textile and apparel industry
Recently, Guangdong Mobile Shantou Branch launched the GPT virtual digital human customer service “Chaozhixing” at the 2nd China·Chaoshan International Textile and Garment Expo (hereinafter referred to as the “Service Expo”).
This year’s CIIF has a total of five exhibition halls and 15 exhibition areas, with more than 500 companies participating. In the past year, Shantou Mobile has worked hard with its partners to build a panoramic platform for the local textile industry, gradually integrating “5G﹢AICDE” into all fields and links of textile and clothing production and operation, and promoting the development of the industry in a smarter and more efficient direction. In the exhibition area, Shantou Mobile launched the resounding slogan of “Empowering Textiles and Clothing, ‘Moving’ the Smart Future” and used a variety of light and shadow technologies to demonstrate its professional capabilities in digitally empowering industries to exhibitors and guests, including assisting production line management. font color=”#FF8040″>Intelligent manufacturing operation platform, intelligent operation and management AIoT platform that empowers 5G fully connected factories, digital twin factory BIM technology, mobile office terminals that facilitate management and work and life, SPN slicing 5G solid-state Digital innovations such as mobile converged dedicated lines, Huawei FTTR-B technology, industrial PON, and dedicated line guards light up digital factories through all-optical networks.
Based on large model multi-modal dialogue capabilities and Chaoshan textile industry knowledge graph technology, Shantou Mobile launched the GPT virtual digital human customer service “Chao Zhixing” at this service expo, attracting a large number of viewers to stop and have interactive experiences. The digital human “Chao Zhixing” simulates human portraits, voices and gestures 1:1 through related technologies, and integrates Shantou Mobile’s business knowledge and experience in the textile industry for many years to create an expert-level knowledge map of the textile industry. Experiencers can use the audio microphone to raise topics such as clothing expo information, professional knowledge in the textile field, 5G+digital intelligence empowering the digital economy, daily conversations, etc. The virtual digital person can answer questions through semantic understanding and cooperate to make corresponding responses. Expressions, movements, and vocal feedback provide the audience with a real interactive experience at zero distance in real time. In the future, it will be widely used in sales, customer service and other fields.
At present, Shantou Mobile has launched the industrial cluster digital empowerment action and is dedicated to providing digital expert diagnosis and consulting services to parks and enterprises, including industrial policy guidance, digital research and diagnosis, Full-process one-stop digital transformation services such as overall factory planning and benchmarking, jointly create “5G﹢leading benchmark for smart industrial parks” and “5G﹢fully connected smart factories”; next, the digitalization of the textile service industry will be acceleratedTransformation and Upgrading, realizing one-stop digital transformation services for the whole process, and contributing to the implementation of Shantou’s strategy of “building a city through industry and strengthening the city through industry”.
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