I really can’t afford to be hurt this time, but sometimes when you agree to a customer’s request, you have to complete it even if you lose money. A few days ago, I received an order for 3200 meters of 600D Oxford nylon from a new customer. You lose money accidentally! (The profits of Oxford cloth manufacturers are very thin)
The reason is that, as the editor has often said before, we usually give an accurate quotation after seeing the customer’s sample (note: professionalism is required Personnel or professional testing instruments can analyze the specifications or post-processing process of the fabric and make an accurate quotation), except for special circumstances. For example, there is a customer here who is short of time and requires us to quote him the 600D Oxford cloth first, and then he wants to quote the price to his supplier. The sample cloth from the supplier will take 2 or 3 days to be sent. It can be delivered in advance, so I quoted the price according to the specifications and requirements of the Oxford cloth verbally stated by the customer.
However, when we received the customer’s fabric sample, after analyzing the fabric sample, we found that there were some differences with the verbal description. The fabric sample sent was made of 600D nylon. , and the customer’s previous description was 600D Oxford cloth, the price was obviously slightly more expensive than the quoted price, and the customer had previously stated that it must be produced according to the requirements of the cloth sample. At this point, considering that the customer has also reported it to his previous customer After setting the price, it is impossible to change it in the middle. We can only communicate with the customer and reach an agreement. The next order will be re-quoted according to the nylon price. Fortunately, it’s only 3200 meters!
Actually, the editor wants to say that making money is very important, but reputation is more important. As long as customers trust me, it doesn’t matter if I make less! Acquaintance itself is a kind of fate, what do you think?
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